Returns Policy

Last updated: June 2026

General Returns

Due to the nature of our products, we do not accept returns on seeds, plants, or cuttings. All sales are final.

Damaged or Defective Items

If your order arrives damaged or if there is an issue with the quality of the plants, please contact us within 24 hours of delivery with photos. We will assess the situation and work with you to find a resolution.

Live Plant Guarantee

We stand behind the quality of our live plants. If a plant arrives in poor condition despite our careful packaging, we will offer a replacement or refund at our discretion.

Order Cancellations

Orders may be cancelled within 24 hours of placement, provided they have not yet shipped. After this window or once shipped, cancellations are not accepted.

Contact

For return-related questions, please contact us at sanctumnetwork.1@gmail.com or blwaterwind@gmail.com. We answer emails daily.